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Frequently Asked Questions

Looking for answers about our handcrafted products? Use the search bar below or browse through the following topics listed. If you don't see your question listed, please contact us here.

  • Why don't I see the option to pay with Apple Pay?
    Users who use Safari from their iOS or macOS device will see the Apple Pay option listed on the checkout page. If you do not have a credit or debit card added as a payment method within Apple Pay, you may be asked to set this up beforehand.
  • What payment methods do you accept?
    We accept the following payment methods: - Credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) - Debit cards - PayPal - Apple Pay
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • When will I receive my order?
    You will receive an email with your tracking number after your order has been processed. Processing times usually take between 1 and 3 business days, but occasionally may take longer (you will be notified if this is the case). Please note that order processing time is IN ADDITION to the estimated shipping time that's indicated next to each available option, and not included in that estimation. Please refer to our shipping policy here for more information.
  • Where do you ship to?
    Currently, we ship to the U.S. and Canada only. The U.S. includes: Alaska, Hawaii, U.S. Territories, P.O. Boxes, and APO/DPO/FPO addresses. We look forward to expanding our reach to other parts of the world very soon!
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • The item(s) I ordered arrived damaged. What do I do?
    If items in your order arrive to you damaged, please email us within 24 hours of receiving your package. For specific details and instructions, please review our policy on returns here.
  • Why do you use a carrier oil if the bath salts are going into bath water?
    While the amount of bath salts and essential oils are miniscule compared to the amount of water one will use to soak in the tub, essential oils are very potent and may still cause skin irritation. Also, adding essential oil directly to water will cause the oils to sit on the surface of the water instead of being mixed into the water, which may contribute to skin irritation. The carrier oil allows for essential oils to be used on the skin without irritating it.
  • How much bath salt should I use?
    It's really a matter of preference and perhaps how sensitive your skin is. Some people will use 1-2 tablespoons, where others will use 1-2 cups. Since these bath salts contain essential oils I would err of the side of caution and use a couple of tablespoons. Always test out on a small area of skin before soaking in the tub to see if you have any sensitivities or reactions.
  • Why is fractionated coconut oil listed as an ingredient?
    The fractionated coconut oil serves as a carrier oil to allow for essential oils to be used on the skin. Essential oils are very potent and may cause skin irritation. Essential oils may also evaporate when it comes into contact with skin. By using a carrier oil, our body is better able to utilize essential oils on the skin.
  • Why are your candles not priced the same?
    Some ingredients cost more than others, and this is reflected in the price of our candles. We use the highest quality ingredients and try to use as natural/clean ingredients as possible. As a result, it costs a little more. The size of the candle also affects the price - more ingredients used means prices will be higher. However, it's more cost-effective to purchase the larger candles as you get more for your money. Also, all of our candles are handmade - our essential oils are blended by hand and each candle is assembled and poured individually and by hand.
  • What wax do you use in your candles?
    We use 100% soy wax. Soy wax tends to burn slower, meaning your candle will burn for longer than some candles made of other waxes. We don't use any additives to enhance or alter the wax color. Depending on the essential oil(s) used, the wax's color may not be white. This is natural and normal.
  • Why doesn't my palo santo stay lit?
    Palo santo isn't supposed to stay lit for very long. When you light palo santo, you may notice dark smoke, which is normal. This is caused by heating the natural resins in the wood. When the flame is extinguished (usually it will go out by itself, but if it doesn't then extinguish after 15-30 seconds), the dark smoke turns into a light smoke which will continue for about a minute. You can relight the stick again if you want or need more smoke for your ritual. If you want to continue burning the palo santo longer, you can light a charcoal disc and place the palo santo on top. Make sure your charcoal is in a heat-proof dish, and that the area where you're burning the incense is well-ventilated to avoid setting off any smoke detectors.
  • How do I smudge?
    1. Light one end of your smudge and allow it to catch fire and burn for a few seconds. If the flame doesn't go out on its own, extinguish the flame. 2. Gently fan or blow on the lit end to get the smoke going. 3. Place on a heat-proof dish to catch the ashes as it burns. Always be careful and mindful when working with fire. Keep any lit objects on a flat and heat-proof surface away from drafts and flammable objects. Keep away from pets and children. Do not leave anything burning or smoking unattended. 4. Set your intention(s) as the smoke starts to rise and disperse.
  • What is smudging?
    Smudging is the act of burning sacred herbs, resins, and/or incense. It is used in spiritual work and during meditation to cleanse and purify the air, raise vibrations, and dispels negativity.
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