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Store Policies

Customer Care

Thank you for stopping by and shopping at Black Moon Aromatics! We value your patronage and we are here to assist you as quickly and efficiently as possible.


If you have any questions, please check out our policies below or our FAQ page. If you are unable to find an answer to your question, please feel free to email us or check the Chat widget at the bottom-right of your screen to see if we're online. You can leave your question(s) here as well if we're unavailable, and we will respond as soon as we can. Please do not include any personal or financial information if leaving a message via the Chat widget. Our hours of operation are 11 AM - 7 PM Eastern Time (U.S.).


We value your privacy. Please check out our Privacy Policy here for more details and information. Here, you will find details on what information we collect and how we use that information. There is also information on how to unsubscribe from any promotional emails you may receive.


Since our Privacy Policy may change from time to time, please review it periodically.


All orders will be shipped using one of the following carriers: USPS, UPS, FedEx, DHL. Choice of carrier will depend on the shipping service you select during check-out (Economy, Standard, or Expedited).


While shipping times indicated are estimates, please be aware delays that may occur due to circumstances out of our control (holiday shopping season(s), inclement weather, etc.) We will communicate to you any shopping deadlines or carrier delays either via the website or email.

Please note: the estimated shipping time indicated DOES NOT INCLUDE order processing time. 

For more information on our shipping policies, please visit the Shipping page. 


We strive to provide our customers with the best possible shopping experience. If you're not completely satisfied with your purchase, we're here to help make things right. Please click here to view our complete return policy. 

Payment Methods
Payment Methods

- Credit / Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, and JCB)
- PayPal

- Apple Pay

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